Outlook - Shared Mailbox Procedure
This article explains how to request access to a shared mailbox and how to add it in Outlook.
Instructions
Submit a Service Desk ticket requesting access to the shared mailbox. Include a brief business justification explaining why you need access.
Wait for approvals.
Your manager must approve the request before access can be granted. They will be added to the ticket for approval.
If you need access to an exited user’s mailbox, HR approval is required.
Service Desk will grant access. Once approvals are complete, Service Desk will assign you delegate access to the shared mailbox.
Check Outlook. After access is granted, the shared mailbox should appear automatically in the Outlook Folder pane. This can take up to 15 minutes. If it’s been longer restart Outlook and check again.
Manually add the mailbox (if needed). If the shared mailbox still doesn’t appear, follow the appropriate guide below: