Allworx - Logging in/out of a Queue

This article provides instructions for logging in and out of a call queue using your Allworx phone system.

Instructions

Procedure

1. To log in or log out of a queue on your Allworx phone:

2. Press and hold the Queue button on your phone until the status indicator changes.

3. On most Allworx models, this button is labeled or associated with a line or function key configured for queue status.

4. Observe the color and flashing pattern of the Queue button to determine your current status:

   • Solid Red: You are logged out, and there are no callers in the queue.

   • Flashing Red: You are logged out, and there is at least one caller waiting in the queue.

   • Off: You are logged in, and there are no callers in the queue.

   • Flashing Green: You are logged in, and there is at least one caller waiting in the queue.