Allworx - Use Intercom Feature
This article explains how to use the Intercom feature on an Allworx phone to initiate a direct, hands-free voice connection with another user’s extension.
Instructions
Locate the Intercom Button
On most Allworx phones, the Intercom button is labeled and located on the main keypad or touchscreen display. If your phone does not have a dedicated Intercom button, the feature may be accessed through a programmable function key or soft key.
Press the Intercom Button
This initiates the intercom mode, enabling you to make a direct call to another extension using speakerphone.
Dial the Extension Number
Enter the three- or four-digit extension of the person you want to reach. Their phone will automatically go off-hook in speakerphone mode (unless configured otherwise), and they’ll hear your voice immediately without needing to answer.
Compatibility
The Intercom feature is available on all current Allworx IP phones, including the Verge and Connect series, when used with Allworx System Software version 7.5 or higher.
Configuration Requirements:
The intercom functionality must be enabled in the Allworx server configuration. This is usually set by the administrator in the Allworx Admin portal.
Privacy Settings:
Users can configure their phones to restrict auto-answer on intercom calls. This setting is available in the Allworx phone menu under Preferences > Auto Answer, or via the My Allworx Manager portal (if enabled).