AMS - DocuSign Icon Missing in eForms

Problem

This article describes an issue where the Docusign (send to eSignature) button is missing in AMS360 eForms Manager.

Solution

1. Confirm that eSignature is set up for the user in the Vertafore Single Sign-On Console.

   1. If the user is not set up and configured for eSignature the button will not display

   2. This setting must be checked by an admin user

2. Confirm the workstation with the issue is using the appropriate AMS Client.

   1. If not, in AMS navigate to Administration > Utilities > AMS360 Downloads

3. Manually clear the AMS cache.