AMS - crystaldecisions.crystalreports Error

Problem

This article provides steps to resolve the CrystalDecisions.CrystalReports.Engine.ReportDocument error encountered in AMS when running reports.

Solution

1. Exit AMS completely.

   1. Use the Exit option in the top-right corner of AMS to close the application.

2. Verify .NET Framework installation

   1. Open Control Panel → Programs and Features.

   2. Click Turn Windows features on or off (left sidebar).

   3. Ensure both Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) and Microsoft .NET Framework 4.8 are checked.

   4. If unchecked or missing:
      a. Enable the checkbox.
      b. Click OK to install.
      c. Follow prompts and reboot if necessary.

3. Uninstall AMS client

   1. In Programs and Features, locate the AMS client.

   2. Right-click and select Uninstall.

   3. Complete the uninstall process.

4. Download the latest AMS client.

   1. Obtain the latest installer (rev11 or newer) from the official vendor source.

5. Install AMS client with administrative privileges

   1. Right-click the installer and select Run as Administrator.

   2. Follow the installation wizard to complete setup.

6. Restart and test AMS

   1. Launch AMS.

   2. Run a report to confirm the error is resolved.