AMS - Unable to Open PDF files

Problem

Users may encounter issues when attempting to open PDF files within AMS. This guide outlines steps to troubleshoot and resolve the problem, ensuring users can access PDF documents smoothly.

Solution

1. Set Default PDF Application

   1. Open the Start Menu and search for Default Apps.

   2. Select Choose default apps by file type.

   3. Scroll down to find the .pdf file extension.

   4. Verify that the default application for .pdf files is set to Adobe Acrobat Reader DC or Adobe Acrobat (the full Adobe Acrobat application). If it is not, change it to the appropriate Adobe software.

2. Verify AMS PDF Viewer Settings

   1. Ensure AMS is configured to open PDFs using the system’s default PDF application.

   2. Confirm there are no AMS-specific viewer settings overridden by IT policies or user configurations.

3. Check for Software Updates

   1. Verify AMS is updated to the latest version, as recent updates may include fixes for file handling issues.

   2. Update Adobe Acrobat Reader DC to the latest release to avoid compatibility problems.

   3. Restart the computer after updates.

4. If PDFs still fail to open, check if security software (antivirus or firewall) is blocking Adobe Acrobat or AMS from launching or opening files.

   1. Verify that Windows file associations and permissions are intact for PDF files.

   2. Restart AMS and attempt to open the PDF again.