/
Printer - Unable to print

Printer - Unable to print

Problem

This article provides a step-by-step guide to resolve common printing issues.

Solution

Quick Checklist:

  1. Make sure the printer is on

  2. Check paper, ink, toner, and jams

  3. Confirm cables are plugged in or Wi-Fi is connected

  4. Make sure the correct printer is selected

  5. Check whether the printer is offline

  6. Clear the print queue

  7. Restart the printer and computer

  8. Run the Windows printer troubleshooter

  9. Print a test page

  10. Remove and re-add the printer

  11. Update or reinstall the driver

  12. Contact IT if the issue continues

  1. Power cycle the printer.

    • Turn off the printer and unplug it from the power source. Wait for 30 seconds, plug it back in, and power it on again. This can resolve temporary errors in the printer’s functionality.

  2. Check cables or wireless connection.

    1. For wired printers: Ensure the USB cable is securely connected to both the printer and the computer.

    2. For wireless printers: Verify that the printer’s wireless functionality is enabled. Many printers display a blue wireless icon when connected. If needed, consult the printer's manual or manufacturer website for further guidance on enabling the wireless feature.

  3. Confirm the Correct Printer Is Selected

    1. Click Start

    2. Open Settings

    3. Select Bluetooth & devices

    4. Select Printers & scanners

    5. Review the list of printers

      1. If the incorrect printer is selected, click on the correct printer then set it as the default.

  4. Run the Windows Printer Troubleshooter

    1. Open Settings

    2. Select System

    3. Select Troubleshoot

    4. Select Other troubleshooters

    5. Find Printer

    6. Click Run

  5. Uninstall and reinstall the printer.

  6. Install the latest printer driver.

    • Ensure that your printer’s driver is up to date. Download and install the latest driver from the printer manufacturer's website. Outdated drivers can cause printing failures or incompatibility with newer OS versions.

    • To know how to install the latest driver, follow Printer - How to install the latest driver for your printer.

  7. Clear and reset the print spooler

  8. Change Printer Status to Online

    • For Windows 11, run the built-in printer troubleshooter from the Get Help app. This tool will detect and resolve most printer issues automatically.

    • To change the printer status to online manually, right-click the printer icon in the Devices and Printers window and select Use Printer Online.

  9. Test Print

    • After completing the above steps, try printing a test page to verify if the issue is resolved.