RingCentral - Enable Message Notifications on Desktop & Web
This guide outlines the steps to adjust message notification preferences for RingCentral on desktop and web.
Instructions
Open the RingCentral app on desktop or web.
In the navigation bar, click Message.
Hover over a conversation and click the three-dot More icon.
Alternative method
Click the three-dot More icon at the top-right of the message window.
From the More menu, select one of the following options:
Mute conversation: This silences all notifications, unless you're @mentioned.
A muted conversation will display a crossed-out bell icon next to the user or team name.
In your message settings, you can choose to have muted conversations appear at the top of your conversation list, either with any new message or only when you’re @mentioned.
Muted conversations with unread messages will appear in bold font and show the number of unread messages.
If Show icons for unread @mentions is enabled in your settings, a muted conversation with an unread @mention will display an orange notification icon next to the user or team name.
Modify notification preferences as needed:
Mute conversation: Check the box to mute, uncheck to unmute.
Turn on desktop notifications: Enable notifications for the desktop app, and select a sound from the dropdown. Uncheck to disable sound or alerts.
Turn on mobile notifications: Use the dropdown to enable or disable notifications on your mobile app.
Turn on email notifications: Choose from options to receive email notifications every 15 minutes, every hour, or disable them entirely.
New conversations will always appear at the top of your message list.