Proofpoint - Overview
Overview
Proofpoint is responsible for antispam, anti-virus, advanced threat and content policies. All incoming email is inspected by Proofpoint before being delivered to you.
Messages that contain a virus, spam, or contain inappropriate content are blocked. Messages that are potentially valid will be made available to you via your personal Spam Quarantine.
Email Digest
The Spam Digest displays messages that have been classified as spam or low-priority/bulk. These messages are stored in your personal quarantine, allowing you to determine how to handle future messages from the senders – either allow the messages to be delivered or block them.
Messages are organized into two categories:
Low Priority Mail – Quarantined
Spam – Quarantined
Whitelist/Safelist
If you add a Personal Safelist entry for a given sender, future messages from that address will be delivered regardless of whether they are identified as low-priority/spam. Similarly, if you add the address to your Personal Blocklist, future messages will be discarded.
To mark an email address as safe, simply click the Allow Sender (or Release and Allow Sender) link next to the appropriate email message in the Spam Digest. To mark an email address as blocked, click the Block Sender link for the message.
To receive an email containing a list of personal Safe Senders and Blocked Senders, click the Request Safe/Blocked Senders link in your Spam Digest.
Click the ‘Manage My Account’ link in your Spam Digest to connect to the End User Web interface. Within the web interface you can perform various actions on all quarantined messages, including releasing them, adding safe/blocklist entries, or deleting them.
When you add a domain name (e.g., yahoo.com) to the Safe Senders list, all email addresses from that domain will be considered “safe.” You should restrict the safe list to specific senders by entering their full email addresses (for example, john.doe@yahoo.com).
Request New End User Digest – sends you the latest Spam Digest, which will also include new messages in the Quarantine.
Manage My Account – connect to the End User Web interface to manage spam, safe/blocked sender lists, and Profile functions.
Not Spam - A false-positive is a message that was scored as spam, but really is not spam. While this information will be submitted to Proofpoint, it may not be sufficient to cause future detection to be adjusted in all cases, so a safelist entry may be required.
Each time you select Allow Sender, the address from that sender is added to your personal Safe Senders list.
Each time you select Block Sender, the address from that sender is added to your personal Blocked Senders list.
To manage your personal Safe/Blocked Senders list, click the Request Safe/Blocked Senders List link.
End User Web Interface
The following screen shots provide examples of how the End User Web interface may appear to users and illustrates some of the functions that may be performed through that interface. There are two ways to launch the Web Application:
Open a new tab and go to https://00aaa201.pphosted.com:10020/euweb/login
Click the Manage My Account link in the email Digest.
After you log in to the End User Web interface, you can decide how to handle future messages from each sender:
Release the selected message(s) from the Quarantine and allow future messages from the sender(s) to be delivered – select the message(s) and click Allow Sender.
Delete the selected message(s) from the Quarantine and block future messages from the sender(s) to be delivered to your Inbox – select the message(s) and click Block Sender.
Using the “Lists” section, you can manage your Personal Safe and Blocklists, adding new entries or removing existing ones.
Using the “Profile” section, you adjust which spam policy you would like to utilize.
Emails classified as “low-priority” – solicitations, newsletters, and advertisements will be sent to your personal Low Priority Mail Quarantine.
Local messaging security policies determine what content will be made available to you through the Spam Digest and or End User Web interface.
A Spam Digest (subject starting with “End User Digest:”) will arrive in your inbox only if new messages have arrived that were blocked.