Safeco - Unable to pull up reports

Problem

Users experience issues accessing portals for the carrier. Users cannot pull up reports and must log in again when opening a policy.

Solution

1. Try accessing the carrier site using a different browser

   1. Confirm that you can access policy reports without issues on the other browser.

2. Clear the browser cache and cookies (Microsoft Edge or Google Chrome).

   1. Attempt to access the same carrier website to pull up reports again.