JP Morgan - Check Scanner Issue

This article outlines the steps to resolve issues with the JP Morgan Check Scanner by ensuring the correct driver and software are installed and the device is properly configured.

Instructions

1. Verify Scanner Driver and Software .

   1. Visit the official JP Morgan website or the specific scanner support page.

   2. Download and install the latest driver and software for the JP Morgan Check Scanner.

   3. Ensure the driver version matches the scanner model and the computer’s operating system.

2. Repair Microsoft Visual C++ 2010.

   1. Open Control Panel > Programs and Features.

   2. Locate Microsoft Visual C++ 2010 Redistributable.

   3. Select it and click Change, then choose Repair.

   4. Complete the repair process and close all windows.

3. Restart the Computer.

   1. Restart the computer to ensure all changes take effect.

4. Enable JP Morgan Web Scanning Service.

   1. On the Desktop’s Search Bar, look for Web Scanning Service.

   2. Select the Web Scanning Service from the search results.

   3. Confirm this app is enabled each time the user needs to perform a scan.

5. Test the Scanner.

   1. Perform a test scan to confirm that the scanner is functioning correctly.