Outlook - Mobile Setup on both iOS and Android

This explains how to set up Outlook on your mobile device. This is the recommended method since it allows you to better sync your Trucordia mail, contacts, and calendars.

Instructions

Before setting up Outlook, make sure the Microsoft Authenticator is logged into your Trucordia account. If not follow these steps to set it up.

iPhone/iPad

1. Open the Outlook app.

2. Tap Get Started (or Add Account).

3. Type your work email address, then tap Add Account.

4. When the sign-in page appears, enter your work password.

5. When asked to approve the sign-in:

   1. Open Microsoft Authenticator on your phone

   2. Approve the sign-in (tap Approve/Yes, or enter the number shown)

6. Return to Outlook and wait for your inbox to load.

Android

1. Open the Outlook app.

2. Tap Get Started or go to Settings > Add Account > Add Email Account

3. Type your Trucordia email address, then tap Continue.

4. Enter your work password.

5. When prompted, open Microsoft Authenticator and approve the sign-in.

6. Return to Outlook and let it finish loading your mailbox.

Quick troubleshooting

If you didn’t receive the Authenticator prompt, check your phone notifications or open the Authenticator app.

If you got a new phone (or Authenticator was removed), you may need to set up Authenticator again on the new device using the Security Info page: http://mysignins.microsoft.com/security-info

If your password is not working, try logging in on a computer to confirm the password is correct then try in Outlook Mobile again. You can reset the password if needed.