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Computer - Computer Opens Random Windows

Computer - Computer Opens Random Windows

Problem

User experiences issues with a laptop that opens random applications, blinks, and becomes unresponsive.

Solution

First restart by doing one of the following

  • Use Start > Power > Restart.

  • If it is completely frozen, hold the power button for 10 seconds, wait a few seconds, then turn it back on.

If unfamiliar apps, pop-ups, browser redirects, or suspicious login prompts continue to appear, reach out to the Cybersecurity team.